We have a passion for both customer service and ensuring systems are kept simple, and that relationships are based on open communication, trust and mutual respect. There is absolutely no reason why provincial businesses should not enjoy the same quality of professional service at a local level as would a company based in a metropolitan centre. That is ourkey goal.
Our vision is to be a recognised and preferred insurance consultant of Commercial Insurance Products and Risk Management Solutions, for our valued Clients, and valued insurance Partners.
We will achieve our vision by focused attention and commitment to:
- Performance: Performing the role as insurance consultant, and upholding trust and integrity in delivery of ourservices.
- Commitment: Committing our focus and attention to best servicing our client interests and exceeding their expectations.
- Challenge: Creating a challenging and rewarding culture.
- Relationships: Upholding strong and valued commitment to you as our client, to ourselves as your consultant, and to markets as your insurer(s).
- Reliability: Being there for our clients when they require claims, and resolutely supporting them.
- Added value: Building long term client relationships, and adding true value to their business and well being.
- Responsibility: Being socially responsible, returning worth to shareholders, employees and the community.
Kenn has published his first book, which includes a chapter on customer service, as that is a topic he is particularly passionate about. Read a sample of the book: Life is Leadership.